If you own a website, having good website design sometimes is not enough to run a successful business online. To make successful your business you need Live Chat Plugins to directly interact with your customers.
It always needs to offer around the clock support to the users and customers. If someone visits your site and have any doubt, the response to his/her query should be quick.
Your instant response can become key to a successful business. usually, online shoppers choose live chat option than any other mode of communication.
Adding a chat box option on your site assist you to communicate easily with your customers. So, we are going to talk about some of the best live chat plugins to help you choose the best solution for your business needs.
Check out these best live chat plugins for WordPress
Live Chat
LiveChat is one of the most popular and feature-rich chat plugins so far. It is known for its user-friendly interface and depth of functionality.
Livechat is a premium plugin, but you can use its 30days free trial to test its functionality.
The plugin comes with analytics and in-built reports. Integrate it with your Analytic account to check the difference made by Live Chat has on your site.
The tool welcomes people with a chat box that popups at the bottom right of the page. That chatbox can be accessed with just one click.
After the conversation, your clients can leave a comment and rate their experience with you. if they are happy with your service, they can share your page through the share icon equipped in the box itself.
Features:
Great design throughout the interface, as well as the chat widgets
Customize the looks/colors of the chat box
Chat via web app or mobile/desktop apps on all major platforms
Automation, including automatic greetings and triggers
Canned responses
Message sneak-peek to see what a visitor is typing before they hit send
File sharing
Visitor tracking/analytics
Show a chat feedback survey after a chat
Personalization that lets you greet customers by name
Built-in ticketing support
Reports and analyticse
Commerce-focused features, including a sales tracker
Integrates with 130+ tools
Olark
Olark is another popular live chat plugins for online websites. the tool is very simple to access and adding it to your WordPress website is also easy. you can customize your chatbox with\olark easily.
You can try Olark free trial, but the free plan is accessible for only 2 weeks. Its automated messaging features set it apart from other chat plugins.
Features:
Chat via cloud dashboard or desktop/mobile apps
Automation rules to send custom messages based on users' behavior
Customize the chat box design
After-chat transcripts
File uploads
Screen sharing
Visitor insights, including lead scoring
Automatic live chat translation
Zendesk
Zendesk is a very popular customer support provider. It offers advanced analytics, real-time chats, as well as AI-powered chat-bots. it allows you to chat to your audience over live chat. it too comes with a free plan, but to access its amazing features, buy its premium version.
Features:
Chat via a web dashboard or native mobile apps
Customize the chatbox
Automatic triggers to engage customers
Visitor tracking
Chat analytics, including metrics like “wait time”
Integrates with ticketing and social media to offer omnichannel support
Chat feedback/ratings
Automatic chat translation
Chat routing to send messages to different agents based on conditions that you control
Comm100
Comm100 is a venture level live chat service that encourages you to convert your site guests into clients by offering real-time support.
With its Chatbot highlight, you can give mechanized reactions to customary inquiries and have full power over the inquiries and answers your Chatbot handles.
Chatbot encourages you to abbreviate your handle times, lower service costs and upskills your specialists.
You can even offer sound/video chats during a live chat session, offering the best pre-sale client experience on your site. Overall, Comm100 enables you to remotely access and control a guest's work area in the wake of being conceded their consent.
Features:
Customizable chat experience
Brandable chat window
Chat in 13+ languages
Pre-chat survey
File upload
Download chat transcript
Offline messages
Post-chat survey
Audio-video
Co-browsing
Dynamic chat campaigns
Single sign-on
SnappEngage
SnapEngage is one more WordPress live chat plugins that you can undoubtedly set up on your site. It offers integrations with many third-party services, including help desk, CRM, marketing solutions and project management.
Besides offering live chat on your site, it enables you to offer phenomenal client services through SMS. At the point when a client sends an instant message, your team can react using SnapEngage chat entrance.
You can likewise get a sneak look into what clients are composing in a flash before they hit the send catch.
Features:
Omnichannel Solutions
Security
Full-Service Solutions
Chat feedback/ratings
Automatic chat translation
Easy setup and customization
Intercom Live Chat Plugins for wordpress
Intercom is another most widely used chat plugin that helps you engage users, capture leads, and increase conversions. Intercom provides SMS services with the use of live chat widgets that you can add chatbots etc.
It can be used as a support assistant, onboarding tool, user-engagement tool, lead generation tool, and marketing automation. it is a very useful software that does multiple tasks and eases your work.
It is integrated with CRM, Google Analytics, Slack, and more. The tool is very simple to use.
Features:
Really well-designed chat widgets Excellent user-expreince
Automated messaging based on visitor actions
Chat via web dashboard or mobile apps
Schedule messages in advance (good for product launches)
Audience targeting
Lead and customer profiles
A/B test message 100+ integrations
Liveperson:
LivePerson is another powerful live chat support software with tons of awesome features to help you engage customers and increase sales.
LivePerson, the best plugin to engage your site audience vis chatbox on your site. not only through live chat, but you can also converse with your audience through Facebook, SMS, whatsapp, skype, etc.
For your kind information, LivePerson is a top bot and messaging tool that permits you to chat with your site customers both offsite and onsite.
Features:
Speedy interactions
Asynchronous loading
Chat
Geolocation
Personalized invitation
Efficient site visitor targets
Videos and webinars
Dashboards
Tailored customer experience
Multiple languages
Above we have listed all the top 7 WordPress live chat plugins for your WordPress site. Each of the plugin mentioned- above is feature-rich and have a high rating. All the plugins make it simple and interesting to chat with your site audience.
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